Privacy Policy


Welcome to EQ-house! This Privacy Policy explains how EQ-house (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By accessing our website or using our services, you agree to the terms of this Privacy Policy.

  1. Information We Collect:

We may collect the following types of personal information from you:

  • Name, contact details, and address
  • Payment and billing information
  • Email address and communication preferences
  • Information about your usage of our products and services
  • Information related to your interactions with us, including customer support inquiries
  • Any other information you voluntarily provide to us
  1. How We Use Your Information:

We use the personal information we collect for the following purposes:

  • Providing and improving our products and services
  • Processing transactions and billing
  • Responding to your inquiries and customer support requests
  • Communicating with you about updates, offers, and promotions
  • Conducting market research and improving user experience
  • Complying with legal obligations
  1. How We Share Your Information:

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us deliver our products and services. These providers are bound by confidentiality agreements and are not allowed to use your information for other purposes.
  • Legal Compliance: We may disclose your information when required by law or to respond to legal process, including lawful requests by public authorities.
  • Business Transfers: If EQ-house is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Consent: We will obtain your consent before sharing your information with third parties for purposes other than those mentioned in this Privacy Policy.
  1. Your Rights:

You have certain rights regarding your personal information, including the right to:

  • Access: Request access to the personal information we hold about you.
  • Rectification: Request corrections to your personal information if it is inaccurate or incomplete.
  • Erasure: Request the deletion of your personal information, subject to legal retention requirements.
  • Restriction: Request limitations on the processing of your personal information under specific circumstances.
  • Objection: Object to the processing of your personal information for direct marketing purposes.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format.
  1. Security:

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

  1. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website with the revised effective date.

  1. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [contact details].

By using our website and services, you consent to the terms of this Privacy Policy.


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Areas We’ve Worked

  • Australia
  • SE-Asia
  • France
  • Turkey
  • Korea
  • Perth
  • Sydney
  • Newcastle
  • Singapore
  • UAE
  • Kuwait
  • Nigeria

Experts In

  • E-Houses
  • Switchrooms
  • Control Rooms
  • Substations



+61 431 518 850