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Privacy Policy

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Simplified Privacy Policy

At EQ|HOUSE PTY LTD we do things a little differently. For starters, we take a great deal of care when we handle your personal information and we do so in line with the 13 Australian Privacy Principles (APPs) that can be found at the OAIC website (www.oaic.gov.au).

EQ|HOUSE PTY LTD has developed a simplified and extended policy to help you better understand how your data is stored and used by us, as well as the purpose for which it is used and why. This simplified version will give you a quick snapshot, or if you're up for a thorough read, please view our complete Privacy Policy further below.

This simplified Privacy Policy applies to personal information collected by EQ|HOUSE PTY LTD (www.eq-house.com).

Both the simplified privacy policy and the extended privacy policy were last updated on 31 May 2016.

What does Personal Information mean?

Personal information is information that may identify you or by which your identity may be reasonably determined. Such personal information may include your name, address, other contact details, your date of birth, or any other information that may be provided by you in order to access or make use of our services at www.eq-house.com.

In this privacy policy, 'personal information' has the same meaning as defined by section 6 of the Privacy Act 1988 ('Privacy Act').

How is my Personal Information Collected?

The main way we collect personal information is through you directly or through your authorised representative. That is, when you visit us at www.eq-house.com and submit your personal information or request your personal information to be used (i.e. by subscribing to an email newsletter).

We sometimes collect personal information from a third party or from a publicly available source, but only if:

  • you have consented to such collection or would reasonably expect us to collect your personal information in this way, or
  • if it is necessary for a specific purpose such as the investigation of a privacy complaint.

Your personal information may be collected through the following services that are used on our website:

  • User contact forms
  • Cookies & Analytics
  • Mailing list
  • Maps/Video and other embedded content
  • Social Network widgets and buttons (Pinterest, Twitter etc)
  • Direct Marketing
  • RSS Feed
  • Crossborder

How do you use my Personal Information?

We only use personal information for the purposes for which we collected it – purposes which are directly related to one of our functions or activities that on the whole create a better user experience for you at www.eq-house.com.

We do not give personal information about an individual to any government agencies, private sector organisations or anyone else unless one of the following applies:

  • you have consented
  • you would reasonably expect, or have told us, that information of this kind is usually passed to those individuals, bodies or agencies
  • it is otherwise required or authorised by law
  • it will prevent or lessen a serious and imminent threat to somebody's life or health, or
  • it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

Is my Personal Information Stored Securely?

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.

Can I Access or Change the Personal Information I give you?

Yes, you can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. For more information, see our Extended Privacy Policy or alternatively you can contact us directly using the contact details below.

Our Obligations

EQ|HOUSE PTY LTD is guided by the Australian Privacy Principles in the Privacy Act. We care about our users and do everything we can to adhere to the 13 Australian Privacy Principles as per the OAIC guidelines.

Vendor Registration Disclaimer

Vendors may register, or request for updating of existing registration information, electronically by contacting admin@eq-house.com. The information submitted via e-Registration will be reviewed for compliance with EQ-House requirements. After completion and upon approval of registration by EQ-House, Vendors will be notified of their registration along with their unique Vendor Code.

Notification of Registration does not signify or confirm EQ-House's qualification or pre-qualification of any Vendor or scope of work. The award of any business by EQ-House or its clients will follow established procedures for Tendering, bidding, evaluation, and award.

EQ-House Pty Ltd reserves the right to modify both the Vendor Registration Process and its procedural administration at its discretion and this may be done without prior notice.

Complaints Handling

If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at admin@eq-house.com or via another option below.

If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:

Office of the Australian Information Commissioner

GPO Box 5218 Sydney NSW 2001

Email: enquiries@oaic.gov.au

Telephone: 1300 363 992

Fax: 02 9284 9666

How to Contact Us

We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways: